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One of the sections arrived with one piece that was broken in shipping--I contacted customer service and the response was unbelievably speedy. We had a replacement piece in hand in less than a week! The assembly instructions were very thorough, the storage space is wonderful, and it's so nice to be able to configure it exactly to how we like it and our living room space. A SOLID COMPANY. A SOLID WARRANTY. A SOLID PRODUCT. We love our new couch. We purchased it from a family who was moving and the warranty transferred to us without any question.
Third, when picking my couch, they answered every question I have clearly and quickly. After getting through the first piece, we quickly formed a chain of command and flew through the remaining pieces. We love the color, material, and built in storage. Kendra, you are far far more patient than we were.
So I purchased this couch just because…
The fact we can add or take away from our layout and change our fabric is just wild to me. Even if we ever move again we are set. We never have to worry about if our couch will fit in our space. When I looked up our shipment it stated they were working on our order that week but the next day I got an email stating it was to arrive in 2 days! In the end the couch did happen to arrive within the 15 day time frame.
I chose this company based on their ethos, which the employees, in turn, emulated thoroughly. When we looked further into the features, we found that every. That is huge for us because our home has minimal closet and storage space. As for pet hair the one thing I noticed is the color & material of Maltese Flax shows black dog hair a little more than other colors. It is still very easy to vacuum and wipe off. The only time I have really missed those wide comfy seats is when I was sick with the flu a couple of weeks ago and my sore muscles were really wanting to sprawl out a bit more.
Are the Couches Made in the USA?
When you sit on it you feel like your sitting in a chair because the base is so short. It’s impossible to even lay down on it because as an adult you will just not fit. Of course, time will tell how it holds up.
If by chance it breaks in the moving truck (there is a good chance it could-if you have ever moved as much as we have you know what I mean) the warranty alone has our back. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Courtney was so personable, knowledgeable and fun to speak with, I felt like I was chatting with a friend. Sure, she was quick to take my order… but somehow we talked about our favorite true crime podcast in the meantime.
Things We bought on Amazon for Our Home Recently
She not only was prompt on all her communications , she was articulate, helpful, pleasant, and kept me in the loop every step of the way. I seriously did not think this type of customer service existed anymore. Please share my feedback with her manager. I also love that you are an American company. And the color we chose really brightens the room so much. Love our couch, it’s black fabric and easy to vacuum off and spot clean.
The only other downside I’ve noticed so far is that the fabric we chose attracts our pets’ fur, so we have to be a little diligent in pulling that off at least once a week. It’s worse in the warmer months, but that’s to be expected. For anyone wanting the same look and color listed below is our exact sectional fabric, style and layout. This sectional is literally something I can see us having forever.
Our previous sofa/loveseat combo was dark leather that had big puffy arms and cushions. Very comfy, but also pretty cumbersome in our small space, and the dark color really made the room look darker than I wanted it, so we decided tpo look for new options. Also, there was only seating for 5, which is the exact number of people in our family. If we had guests over, people were sitting on ottomans, dining room chairs, or an extra chair we had moved into the room.
We can also replace any piece at any time for any reason. I first came across Home Reserve on Youtube and instantly fell in love. At the time we didn’t need a new couch but knew in a year or so we would be moving and kept a mental note of the sectional. Fast forward almost 2 years later my parents were having a hard time finding a sectional they loved & in stock. I took them to Home Reserve’s website and they loved what they saw and bought one. For us we stuck with our original, but when our order came, one of the pieces got damaged in transit.
Customer service was phenomenal- they not only arranged to ship to us, but even held the shipping by a few days so it wouldn't arrive when we were out of town. Overall, I am very happy with this sectional despite my family’s desire to have big brown back up here haha! Fortunately for them that has moved to the basement so they can still enjoy it down there. And it’s custom to the exact size and configuration that we need. I really can’t think of any downsides to it. The first piece I assembled was the Left Armchair.
Then I’ll share all the awesome features that made us fall in love with our sectional. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. Anyone can write a Trustpilot review.
Stephanie, our customer service rep, was so fast, polite, fun and kind. She was so lovely to work with and within 1 day had our replacement pieces needed. And the couch is super comfortable. We'll be looking to get another for our living room soon. I ordered 8 pieces to make a sectional.
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